Back

EzzyFlow Terms of Service

Effective Date: March 26, 2026 · Last Updated: March 26, 2026

Welcome to EzzyFlow. These Terms of Service ("Terms") govern your access to and use of the EzzyFlow website, mobile applications, and related services (collectively, the "Platform"). By creating an account or using EzzyFlow, you agree to be bound by these Terms.

EzzyFlow is operated by EzzyFlow ("EzzyFlow", "we", "our", or "us"), a Canadian company. Please read these Terms carefully before using the Platform.

1. Acceptance of Terms

By registering for an account, accessing, or using EzzyFlow, you confirm that:

  • You are at least 18 years of age
  • You have the legal authority to enter into these Terms
  • If registering on behalf of a business, you have the authority to bind that business to these Terms
  • You agree to comply with all applicable Canadian federal and provincial laws

If you do not agree to these Terms, do not use the Platform.

2. Description of Service

EzzyFlow is an operations, compliance, and pay management platform designed for the fuel delivery industry. The Platform provides tools for:

  • Brokers & Owner-Operators: Fleet management, driver management, truck tracking, payroll estimate generation, expense tracking, rate management, compliance document tracking, and operational insights
  • Drivers: Daily load entry, BOL (Bill of Lading) uploads, pay summaries, document management, and fuel industry alerts
  • Mechanics: Repair request management, invoicing, and income tracking

EzzyFlow is not a dispatch system, GPS tracker, ELD provider, or freight marketplace. It is an operations simplifier for fuel transport fleets.

3. Account Registration

To use EzzyFlow, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use of your account
  • Keeping your profile and contact information up to date

We verify your email address through a one-time passcode (OTP) sent during registration. You must not share your account credentials with others or create multiple accounts.

4. Subscription Plans & Free Trial

4.1 Free Trial

New broker accounts receive a free trial period with full access to Platform features, subject to usage limits defined by the selected plan tier. No credit card is required during the trial period.

4.2 Subscription Plans

EzzyFlow offers tiered subscription plans with varying usage limits (number of trucks, active drivers, and features). Plan details and pricing are available on our website and within the Platform.

  • Subscriptions are billed monthly
  • You may change your plan at any time from your account settings
  • Downgrading to a plan with lower limits may require reducing your active trucks or drivers to fit within the new limits
  • We reserve the right to modify pricing with 30 days' advance notice

4.3 Payment Processing

Payments are processed through Stripe, a PCI-DSS compliant third-party payment processor. EzzyFlow does not store your full payment card details. By subscribing to a paid plan, you authorize recurring charges to your chosen payment method.

5. Acceptable Use

You agree to use EzzyFlow only for lawful purposes related to fuel delivery fleet operations. You must not:

  • Use the Platform for any illegal or unauthorized purpose
  • Upload false, misleading, or fraudulent information
  • Attempt to gain unauthorized access to other users' accounts or data
  • Interfere with or disrupt the Platform's operation, servers, or networks
  • Reverse-engineer, decompile, or attempt to extract the source code of the Platform
  • Use automated scripts, bots, or scrapers to access the Platform
  • Upload malicious files, viruses, or harmful code
  • Harass, abuse, or threaten other users through in-app communications
  • Resell, sublicense, or redistribute access to the Platform

We reserve the right to suspend or terminate accounts that violate these terms.

6. User Content & Data

6.1 Your Content

You retain ownership of all content you upload to EzzyFlow, including:

  • BOL images and delivery documentation
  • Compliance documents (licenses, TDG, WHMIS, medical certificates)
  • Profile photos and company information
  • Daily load reports, expense records, and payroll data
  • Chat messages and shared files

6.2 License to Us

By uploading content, you grant EzzyFlow a limited, non-exclusive license to store, process, display, and transmit your content solely for the purpose of providing the Platform services. We will not use your content for advertising, sell it to third parties, or use it for purposes unrelated to your use of the Platform.

6.3 Data Accuracy

You are responsible for the accuracy and completeness of all data you enter into the Platform. EzzyFlow provides tools for operational management and payroll estimates, but is not a substitute for professional accounting, tax, or legal advice. Payroll figures generated by the Platform are estimates and should be verified before processing actual payments.

7. Compliance Documents

EzzyFlow allows users to upload and track compliance documents including driver's licenses, TDG certificates, WHMIS certifications, CFA credentials, and medical certificates. While we provide expiry tracking and reminders:

  • You are solely responsible for maintaining valid and current credentials
  • EzzyFlow does not verify the authenticity of uploaded documents
  • Expiry notifications are a convenience feature and do not replace your obligation to track your own compliance
  • We are not liable for any consequences of expired or invalid documents

8. Intellectual Property

The EzzyFlow Platform, including its design, code, logos, trademarks, and documentation, is the exclusive property of EzzyFlow and is protected by Canadian and international intellectual property laws. You may not:

  • Copy, modify, or create derivative works of the Platform
  • Use the EzzyFlow name, logo, or branding without written permission
  • Remove or alter any proprietary notices

9. Privacy

Your use of EzzyFlow is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Platform, you consent to the data practices described in the Privacy Policy.

10. In-App Communications

EzzyFlow provides in-app chat and messaging features for communication between brokers, drivers, and mechanics. All messages are:

  • Private between conversation participants
  • Stored on our servers in Canada
  • Subject to our acceptable use policy

We may review messages if required by law, to investigate reported abuse, or to maintain Platform safety. Do not share sensitive financial information (bank account numbers, SINs) through in-app chat.

11. Alerts & Notifications

EzzyFlow sends alerts for fuel industry updates (terminal rack status, arm issues), road and weather conditions, document expiry reminders, and operational notifications. These alerts:

  • Are provided as a convenience and informational tool
  • May be delayed or contain inaccuracies
  • Should not be your sole source of safety or operational decisions
  • Can be configured in your notification preferences

12. Service Availability

We strive to keep EzzyFlow available 24/7, but do not guarantee uninterrupted service. The Platform may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice when possible)
  • Emergency fixes or security patches
  • Events beyond our control (network outages, natural disasters)

We are not liable for any loss or damage resulting from service downtime.

13. Limitation of Liability

To the maximum extent permitted by Canadian law:

  • EzzyFlow is provided "as is" and "as available" without warranties of any kind, express or implied
  • We do not warrant that the Platform will be error-free, secure, or uninterrupted
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
  • Our total liability for any claim related to the Platform shall not exceed the amount you paid to EzzyFlow in the 12 months preceding the claim
  • We are not responsible for decisions made based on data or reports generated by the Platform

14. Indemnification

You agree to indemnify and hold harmless EzzyFlow, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Content you upload or share through the Platform

15. Account Suspension & Termination

15.1 By You

You may delete your account at any time through the mobile app or web dashboard. See our Account Deletion page for details on what happens to your data.

15.2 By Us

We may suspend or terminate your account if:

  • You violate these Terms or our acceptable use policy
  • Your account is used for fraudulent or illegal activity
  • You fail to pay subscription fees after the grace period
  • Required by law or government order

We will provide reasonable notice before termination where possible, except in cases of serious violations or legal requirements.

16. Dispute Resolution

Before pursuing formal legal action, you agree to contact us at support@ezzyflow.com to attempt to resolve the dispute informally. We will respond within 15 business days.

If informal resolution is not possible, disputes will be resolved through binding arbitration in accordance with the arbitration rules of the province of Ontario, Canada, unless prohibited by local consumer protection laws.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Platform, by email, or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of EzzyFlow after the effective date constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and EzzyFlow regarding the use of the Platform. These Terms supersede any prior agreements or communications.

21. Contact Information

EzzyFlow
Email: support@ezzyflow.com
Website: www.ezzyflow.com